A predictive dialing system helps call centers increase their productivity and revenue because their employees no longer need to make manual phone calls. All the call center agents need to do with this, is talk with the customers and provide them better service which in turn results to more leads therefore increasing profits. Agents can make a call without even dialing a single number with the help of this software, so all they need to do is wait for someone to answer the phone. A great amount of time is saved with this. A person can be capable of dialing a long list of phone numbers automatically and easily through a predictive dialing system. With just one click on the mouse, the whole process of dialing phone numbers can be sped up. The time wasted from numbers dialed but didn't connect is reduced and the work flow efficiency is increased. Because of its highly functional dialer system, the predictive dialing software can easily handle any of your call center's outgoing calls. This is how it works. The first thing it does is to identify a human voice on a given call. After that, the call is immediately transferred to the line of the first agent available to provide further assistance.
Among the many types of this particular technology is the hosted predictive dialer which also happens to be one of the most commonly used. It can be accessed anywhere and as the name implies it is hosted on a remote server. Making use of these Predictive dialers has a great advantage of being able to have virtual call center agents. It means your call center agents don't have to be at the call center to be able to work. Agents can even work at home through hosted predictive dialers. Since it is a web based solution, keeping track of the efficiency and productivity of the agents is not a problem for managers.
Phone numbers and potential customer related information are usually saved on a network server database found in call centers. Basically, the computer systems of the agents, the predictive dialer software and the network servers are connected. The software application does the dialing for the agents. More relevant information about this are available at http://computersecurity.wikia.com/wiki/Dialer. In order for the agent to begin the conversation properly, the software application shows everything related to that potential customer on his screen as soon as he receives the call. Automatically, the predictive dialer disconnects from no answer or answering machine. Only the live calls are to be transferred to the call center agent.
One of the greatest advantages of this software as compared to buying the hardware is that it is more cost effective. Aside from large businesses, predictive dialer can also be a good investment for small businesses. Needless to say that the more reputation and profit you earn as you satisfy more customers. Hard dialers, smart predictive dialers and hybrid dialers are some of the other kinds of dialers out there. They all have their own strong and weak points. Businesses should consider each one before settling for a specific type. For additional information, click here.